SHIPPING POLICY
Thank you for shopping with us. We are committed to delivering your orders safely and efficiently.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
Shipping Time
Estimated delivery times:
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Kerala: 2–5 business days
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South India: 3–7 business days
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Rest of India: 5–10 business days
Delivery times may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
We may offer free shipping on selected products, promotions, or orders above a specified value.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing tracking details.
You can use the provided tracking number to monitor your shipment's progress.
Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
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High order volumes
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Courier service disruptions
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Weather conditions
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Public holidays
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Remote delivery locations
We appreciate your patience and understanding in such situations.
Incorrect Address
Customers are responsible for providing accurate shipping information.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses submitted during checkout.
Damaged Packages
If your package arrives visibly damaged, please contact us within 48 hours of delivery and provide photographs of the package and product.
We will review the issue and assist you accordingly.
Contact Us
For any shipping-related questions, please contact:
Email: support@yourstore.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM